Welcome to RiceVermicelli.us! We are committed to ensuring your satisfaction with our products and services. Please review our Refund and Returns Policy for any issues you may encounter with your purchase.

1. Eligibility for Refunds and Returns

We accept refunds and returns for the following reasons:

  • Products are defective, damaged, or spoiled upon delivery.
  • Incorrect products were delivered.
  • Missing items in your order.

To qualify for a refund or return, the following conditions must be met:

  • The request must be made within 7 days of receiving your order.
  • The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

2. Non-Refundable Items

Due to the perishable nature of our products, we cannot accept returns or provide refunds for the following:

  • Products that have been opened or partially consumed.
  • Products stored improperly after delivery.
  • Orders that exceed the 7-day eligibility window.

3. How to Request a Refund or Return

If you experience an issue with your order, please follow these steps:

  1. Contact Us: Email us at [email protected] or call us at (657) 632-6494 within 7 days of receiving your order.
  2. Provide Documentation: Include your order number, photos of the product (if damaged or defective), and a brief explanation of the issue.
  3. Resolution: Once your request is reviewed, we will notify you of the approval or rejection of your refund or return.

4. Refund Process

If your refund is approved:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • If applicable, store credit may be issued for future purchases.

5. Returns Process

If your return is approved:

  • You may be required to ship the product back to us. We will provide instructions for returning the product.
  • Shipping costs for returns will be covered by us if the issue was due to our error (e.g., damaged or incorrect items).

6. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us immediately at [email protected] with photos and a description of the issue.
  • We will promptly address the problem by replacing the item(s) or issuing a refund.

7. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out:

  • Email: [email protected]
  • Phone: (657) 632-6494
  • Hours: Monday to Friday, 9:00 AM to 5:00 PM (PST)

Thank you for choosing RiceVermicelli.us. We value your trust and are committed to providing high-quality products and excellent service!